For 45 years, Valentyna Hryhorivna Rusnachenko, deputy head of the department for working with private sector subscribers of the Vodozbut service, has been meeting Odessa residents.
"Sit down and breathe. Now we'll think about how to help you," - she always says.
Valentina Grigorivna is one of the most experienced employees of Infoxvodokanal.
"In this position, you have to be a lawyer, an accountant, a computer scientist, and a psychologist all at the same time," — Valentina Hryhorivna admits. After all, it often happens that there are 4 or even 5 official owners in one house, and you have to calculate the fate, help with debt restructuring.
Colleagues jokingly call Valentina Grigorivna the "encyclopedia of water utilities," because the network grew before her eyes. When she got a job in the private sector, there were 29 thousand subscribers, now there are almost 48 thousand. Specialists switched from accounting in accounting books to a specialized computer program, and the program itself has changed almost completely during this time.
However, Valentina Grigorievna can easily cope with all the technological innovations – she calls herself a “young mother”, because for the last 15 years she has been the official guardian of her grandson. She admits that now they are preparing for the NMT together.
For many years of fruitful work and on the occasion of the professional holiday - the Day of Housing and Communal Services Workers, Valentyna Hryhorivna was awarded a certificate of honor from the Association of Water Utilities of Ukraine.
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